Refund policy
At Vape Shop Chennai, we are committed to providing customers with 100% genuine vape products in Chennai along with a safe and reliable online shopping experience. Please review our Return and Refund Policy carefully before placing an order.
✅ Return Eligibility
Due to hygiene and safety reasons, vape products cannot be returned once opened or used. However, returns or replacements are accepted only under the following conditions:
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Wrong product delivered
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Product received in damaged condition
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Manufacturing defect or Dead on Arrival (DOA)
Customers must report the issue within 24 hours of delivery with a proper unboxing video and clear product images for verification.
💰 Refund & Replacement Process
After successful verification by our support team:
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Refund or replacement will be processed within 5–7 working days.
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Refunds will be issued to the original payment method.
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Cash on Delivery (COD) orders will be refunded via UPI or bank transfer.
❌ Non-Returnable Situations
Returns or refunds will not be accepted if:
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Product has been used or physically damaged after delivery
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Complaint raised without unboxing video proof
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Request submitted after 24 hours of delivery
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Change of mind or flavor preference issues
🚫 Order Cancellation
Orders can only be cancelled before dispatch. Once shipped for delivery within Chennai, cancellation requests cannot be processed.
📦 Product Authenticity Assurance
All products sold at Vape Shop Chennai are sourced from trusted suppliers to ensure customers receive original disposable vapes, pod systems, e-liquids, and vape accessories.
📞 Return & Refund Support
For assistance regarding returns or refunds, contact us:
📞 7043424152
📧 Vapeinchennai@gmail.com
Vape Shop Chennai — Trusted Online Vape Store with Secure Delivery, Authentic Products & Customer Satisfaction Priority.